Unified Communications

Unified Communications, or UC, is quickly becoming the format many organizations are moving towards as they integrate and combine a variety of communications devices into a single, collaborative system.

Driving the move towards Unified Communications are businesses seeking better employee mobility, productivity and an overall improved communication process with their clients and employees.

What is driving your business?

In many cases, the underlying business reasons for a Unified Communications solution varies. A significant number of firms are focused on improving the customer experience and customer satisfaction. Others are working to increase their global reach, retain their clients and elevate their overall productivity.

Solutions range from ubiquitous access to voicemail via a Unified Messaging solution to rich-media conferencing for calendar sharing to presence in order to determine the preferred communications mode.

Take one step at a time

Most firms new to UC or just basic IP Telephony, take it slow. So do we. Before making any decision, our clients choose to test, trial and fine tune a well designed lab solution to ensure they are utilizing the best options for their business. Universal is right there with you. We can provide certified, professional services and trial equipment to help work through a proof of concept or limited field trial at your pace, one step at a time.

Choose proven experience

With over 15,000 handsets and 50 Cisco Communication Manager systems installed, Universal provides the experience and Cisco Advanced Communications Certifications to help customers decide how best to approach, design and deploy Unified Communications.

Universal Services and Solutions include:

• Cisco Unified Communications Manager
• Cisco Unity messaging
• IP audio and video conferencing
• Presence
• Instant messaging
• E-mail
• Voice mail
• Faxing
• Calendaring