Universal Managed Services

Monitor. Manage. Breathe.

Universal knows you are probably already managing your network today. And like a lot of customers, what is really proactively monitored or managed usually comes down to the available time, tools and people.

The Complete Picture

When an outage occurs, many organizations temporarily redirect entire teams of people or whole departments to identify and remediate the problem.

If proactive, daily network management and monitoring has taken a back seat to the projects and problems of the day, maybe it’s time to try Universal’s Managed Services.

Over the past five-years, Universal’s dual 24x7 Network Operations Centers have identified and resolved many problems before our customers are even aware of them.

Choose the right level of remote network support with:

Personalized, flexible and customized services

Start with service right for your business and then customize it further only paying for the level you need.

Universal Managed Services		Monitoring		Managed		Complete
24 x 7 Monitoring		•		•		•
Customized Alerts		•		•		•
Reporting		•		•		•
Full-Time Service Manager		•		•		•
Quarterly On-Site Review Meetings		•		•		•
Moves, Add Changes (MAC's) Unlimited				•		•
Manufacturer Support				•		•
Ticket Tracking and Escalation				•		•
Onsite Parts Replacement				•		•
24 x 7 Remote Remediation				•		•
Patch Analysis and Application						•
Security Analysis and Updates						•
50 Hours Onsite Engineering Support						•

Why Universal?

Dual, 7x24 Network Operations Centers Our centers provide advanced and proactive monitoring and management tools designed to provide instant notification to both the client and our certified engineers. Your network is always in sight of our staff ensuring fast identification and resolution of a network issue.

Device inventory and tracking Universal can help keep count with inventory management and device tracking. Our inventory and tracking service can provide physical inventory for better management of your service and support contracts as well as impacts of critical software updates and patches.

Summary reporting Plan ahead for changes and upgrades with up to the minute summary report of how your network is performing. From in-depth, detailed reports to executive summaries, Universal can provide customized reporting on network devices, software and operating systems and general health of your network.

Experience Get the right person on your network problem fast with our expert staff of our trained experts and CCIE engineers. From core networking, IP communications to WAN services and circuits, Universal can provide you a range of services to meet your network management needs.